Viaggio points policy

The Viaggio Loyalty Points Program rewards eligible users with points for completing bookings and using selected services on our platform. Points are added to your Viaggio Wallet and can be used on future bookings, subject to the terms outlined below.

1. Eligibility

You may earn loyalty points when:

• You are logged in to your Viaggio account at the time of booking.
• The booking is made directly through the Viaggio website or app.
• The stay is fully completed (no cancellations or no-shows).

Loyalty points are not available for:

• Bookings made using third-party links, coupons, or external referral codes.
• Bookings cancelled or refunded, either partially or fully.
• Stays where the guest does not check in.

2. How loyalty points are earned

For eligible bookings, you will receive a number of points based on the total booking value (excluding taxes, fees, and optional add-ons).

The number of points earned may vary depending on:

• Property type
• Active promotions
• Your Viaggio Loyalty tier
• Seasonal offers
• Regional regulations

Points awarded for each stay are clearly displayed on the property page and at checkout before completing your reservation.

3. When loyalty points are issued

Points are added to your Viaggio Wallet within 7–14 days after check-out, provided:

• The property confirms your stay was completed.
• No refund, dispute, or chargeback is in progress.

If your booking is modified after check-in (e.g., shortened stay), points will be recalculated based on the final amount charged.

4. Using your loyalty points

Loyalty points can be used to:

• Pay for future bookings partially or in full
• Cover service fees, where applicable
• Access selected promotions available exclusively to wallet users

Loyalty points cannot be:

• Exchanged for cash
• Transferred to another user
• Used outside of Viaggio

Point balances do not accrue interest.

5. Expiration

Unless otherwise stated, loyalty points expire 12 months after the date they are issued. You will receive reminders in your account before any points expire.

Expired points cannot be reinstated.

6. Refunds & cancellations

If you cancel a booking:

• Before check-in: Any points earned from that booking are automatically revoked.
• After partial stay: Points are adjusted to match the revised amount.
• Non-refundable bookings: If you paid using points and cancel, the points used for payment are not returned.

If Viaggio or the property cancels your booking, the points used for payment will be returned to your wallet.

7. Changes to the program

Viaggio may update or discontinue the Loyalty Points Program at any time.

Any changes will be communicated on this page and apply only to future earnings.